Shipping Policy

Effective Date: July 14, 2026

At Creatiff, every order is custom-made specifically for you. Because each item is produced to order, shipping times will vary based on production schedules and order volume.

Processing & Production Times

All orders are custom printed after your order is placed. Production time depends on several factors, including:

• Order quantity
• Design complexity
• Current production schedule
• Material availability
• The number of orders ahead of yours

Because of these variables, we cannot guarantee a specific production or ship date unless agreed to in writing.

If you have a deadline for an event or special occasion, please contact us before placing your order so we can confirm whether we can meet your requested timeline.

Shipping

Once your order has been completed, it will be packaged and shipped using the carrier selected at checkout or another carrier chosen by Creatiff.

After your order has been shipped, you will receive tracking information (when available).

Please note that shipping time is separate from production time.

Delivery Delays

Creatiff is not responsible for delays caused by:

• Shipping carriers
• Weather
• Natural disasters
• Holidays
• Carrier service interruptions
• Incorrect shipping addresses provided by the customer
• Other circumstances beyond our reasonable control

Once your package has been delivered to the shipping carrier, delivery is the carrier's responsibility.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address.

If an incorrect address is provided, additional shipping charges may apply to resend the order if it is returned to us.

Creatiff is not responsible for orders delivered to an incorrect address provided by the customer.

Lost or Damaged Packages

If your package is lost or damaged during transit, please contact us as soon as possible.

We will assist you in working with the shipping carrier to resolve the issue; however, we cannot guarantee reimbursement for carrier-related issues.

Local Pickup

If local pickup is available, customers will be notified when their order is complete and ready for pickup. Orders must be picked up within a reasonable time after notification.

Rush Orders

Rush production may be available for an additional fee, depending on our production schedule and current workload.

Please contact us before placing your order to verify availability. Rush service is not guaranteed.

Questions

If you have questions about production times, shipping, or the status of your order, please contact Creatiff before placing your order. We are happy to provide an estimated completion date based on our current production schedule.